![]() If you use Zendesk, Freshdesk, Re:amaze, Zoho Desk or Kustomer, you can approve or decline the cancellation using the ChannelReply app.Just like New Order notifications, they don't count toward your limit, and you can reply to them directly.Cancel Order notifications: These ping you about any official order cancellation request on this account.By replying to them, you can message eBay customers who haven’t messaged you. New Order notifications: These don't count toward your message limit.You'll find the option in the ChannelReply app, under the "Reply to Feedback" dropdown. If you have Zendesk, Freshdesk, Re:amaze, Zoho Desk or Kustomer, you can respond to eBay feedback in your helpdesk.Positive, Neutral and Negative Feedback notifications: These will notify you anytime you receive the specified kind of feedback on eBay.While you’re on the eBay edit account screen in ChannelReply, you can manage other options as well: TIME_OUT_FOR_REPLACEMENT_DELIVERED_ITEM_NOT_RETURNEDĪll of the settings in the list above are disabled by default on accounts integrated after February 14, 2022. We now recommend disabling the following options: ![]() If you are getting too many eBay return notifications through ChannelReply, you may want to check these settings. All accounts integrated afterwards will have our recommended settings. You'll see a "RETURN NOTIFICATION SETTINGS" dropdown if Returns are enabled.Ĭlicking this will reveal dozens of return notification options.ĮBay accounts that were integrated before Februhave almost all options enabled by default. ![]() Getting too many return notifications from ChannelReply? Instead of disabling returns completely, you can disable specific types of return notifications. You’ll see a success notification in the bottom-right corner of your screen once the changes are saved. A grey slider (slid to the left) means that notification is disabled instead.Ĭhanges to these settings are saved automatically. If you see a green slider (slid to the right), it means that type of notification is currently enabled. Inquiry, case, and return notifications can all be enabled or disabled separately. These include the three main Resolution Center Support settings: inquiries, cases, and returns. You’ll see “NOTIFICATION PREFERENCES” near the bottom of the screen. To manage your settings, log in to ChannelReply and click on eBay. If you don’t have ChannelReply yet, start your free trial here.Īll recommended Resolution Center Support notifications and features will be enabled by default. You’ll need a ChannelReply account with a helpdesk and an eBay account connected. They can therefore result in overage charges if you exceed your monthly limit. However, RCS notifications do count toward monthly messages. Resolution Center Support is included as part of your standard ChannelReply subscription. Is There an Extra Fee for Resolution Center Support? You'll also be able to get Payment Dispute notifications through ChannelReply (they'll be enabled by default). With this additional token, your eBay RCS actions will work reliably. Scroll down to the bottom of the Notification Preferences section and click "ADD ADVANCED TOKEN."įollow the prompts to authorize ChannelReply. To add an advanced tokens to an eBay account, log in to ChannelReply and click on eBay.Ĭlick “EDIT” under any connected eBay account. Some in-app actions may not work if you have not enabled this additional authorization token. We strongly recommend using the "Add Advanced Token" button if you are using eBay RCS actions in Zendesk, Freshdesk, Re:amaze, Zoho Desk or Kustomer. RCS is available on all ChannelReply plans. However, you can receive and reply to Resolution Center notifications in all supported helpdesks. Most Resolution Center Support features are only available in Zendesk, Freshdesk, Re:amaze, Zoho Desk and Kustomer. Is eBay Resolution Center Support Available in All Helpdesks/Plans? Why Do I Sometimes See Multiple Messages in a Single RCS Notification?.What Do I Enter as the "Carrier Enum" or "Carrier Enumerator"?.Can I Still Get Resolution Center Notifications without RCS?.Is There an Extra Fee for Resolution Center Support?.Is eBay Resolution Center Support Available in All Helpdesks/Plans?.The rest of this article will explain all RCS features in detail.Ĭlick on any image to view it at full size. We call this Resolution Center Support, or RCS for short. The video below provides a quick overview using a sample ticket in Freshdesk: ChannelReply lets you manage eBay Resolution Center cases, inquiries, and returns in your helpdesk.
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